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 Coverage
This web site availability service level agreement (SLA) applies to you if
you have ordered any hosting plan (”service”) and you are in good financial
standing with TQP Hosting Network.
 Service
Level
TQP Hosting Network endeavors to have network connectivity available for
http access by third parties 99% of the time (”web site availability”).
 30-Day
Complete Satisfaction Guarantee*
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If for any reason
you are unsatisfied with our service within your first 30 days,
simply notify us and your contract fees will be reversed. No
advanced notification required no paperwork, no red tape, and no
catches whatsoever.
Note that the 30 day period ends exactly 30 days from the day on
which account was originally activated. This guarantee is VOID if
your account violates our TOS or service agreement. |
 Credits
You pay us so that your site will be online. When it's not
online, you shouldn't have to pay. It's that simple.We rarely have server
issues that result in downtime, but on occasion, we will encounter a
hardware or software issue that may cause a brief service interruption. In
all but the most urgent cases, we will send out an email notifying customers
of maintenance that is to be performed. When notice is sent at least two
hours prior to service interruption, the outage does not qualify for our
uptime guarantee.In the event that there is no web site availability, TQP
Hosting Network will credit the monthly service charge for the service as
calculated below and as measured 24 hours a day in a calendar month. The
maximum credit is not to exceed the monthly service charge for the affected
month:
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Web site availability credit
100%
to 99% = 0%
98% to 95% = 25%
94.9% to 90% = 50%
89.9% or below = 100% |
*This does not
include reimbursement for domain name registration, or any other
external services purchased while under TQP Hosting Network. Make
sure your files are backed up when you request cancellation, as
accounts and account backups will be promptly terminated. Refunds
for accounts with payment methods besides Credit Card, including
wire transfers, checks, and money orders, may take an extended
amount of time to process. |
In order for you to
receive a credit on your account, you must request such credit within seven
(7) business days after you experienced no web site availability so that we
may check our stats and your stats. You must request credit by sending an
electronic mail message to our sales. For security, the body of this message
must contain your domain name, the dates and times of the unavailability of
your web site, and such other customer identification requested by TQP
Hosting Network. Credits will usually be applied within sixty (60) days of
your credit request. Credit to your account shall be your sole and exclusive
remedy in the event that there is no web site availability.
 Restrictions
Credits shall not be provided to you in the event that you have no web site
availability resulting from (i) scheduled maintenance, (ii) your behavior or
the performance or failure of your equipment, programs or applications, or
(iii) circumstances beyond TQP Hosting Network’s reasonable control,
including, without limitation, acts of any governmental body, war,
insurrection, sabotage, embargo, fire, flood, strike or other labor
disturbance, interruption of or delay in transportation, unavailability of
interruption or delay in telecommunications or third party services
(including DNS propagation), failure of third party software or hardware or
inability to obtain raw materials, supplies, or power used in or equipment
needed for provision of your Web Site.
 Limitations
Online problems occur continuously. There might come a time when you cannot
access your website or any other service. This is not necessarily due to TQP
Hosting Network. Perhaps your ISP is experiencing technical difficulties, or
there might be a routing problem between your ISP and the data center
utilized and maintained by TQP Hosting Network, making communication
difficult or impossible. We cannot bear the responsibility of such problems.
Our monitoring agents determine the uptime of our service, and not any one
client’s experience.
TQP Hosting Network is not responsible for the restoration of data to
server. We strongly recommend that your purchase backup options for your
server, and keep copies of your data off-site with you for emergency
purposes. If hardware failure and data loss occur, you the client are
responsible for data restoration. TQP Hosting Network shall not be liable
for loss of data under any circumstance.
 Questions?
Submit a ticket or Write to
support@tqphosting.com or call
us at +91-9966252223
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