The Terms of Service (TOS)
are the rules and regulations that specify guidelines for using our hosting
services. All use of our hosting services is subject to these terms. Please
read them carefully and ensure that you understand and agree to all parts.
Use of TQP Hosting Network’s services implies agreement with these terms!
Any questions regarding this agreement should be sent to TQP Hosting
Network’s sales department prior to signing up for service.
TQP Hosting Network - provides
web hosting to people all around the world. We have the
responsibility to protect each client and provide them with the best service
possible. The following guidelines were designed to ensure that our services
remain of the utmost quality.
TQP Hosting Network will not sell, distribute, reveal, or otherwise make
available any customer information. We contribute our time and help to
anti-spam organizations. We are involved 100% in prosecuting spammers.
Should we need to contact you directly regarding your specific account or
service we will do so via email only. If you are a member of our forum, you
may receive mailings from us, as required to receive server announcements.
You are free to request to not receive notifications/emails at any time from
within your user panel at our forum.
30 Day Guarantee Statement
If for any reason you are unhappy with the services you receive from TQP
Hosting Network during the first 30 days of service, you may request in
writing via email or by our cancellation form (as mentioned below) that your
services be discontinued at which time you will receive a full refund. You
must also state a detailed reason as to why you are canceling (as we request
for any cancellation, no matter the time frame). We are the sole arbiter as
to if your reason is a valid reason and if all possible steps were taken on
your side and on ours to correct the situation causing the interest to
All new web hosting accounts purchased on are not set up instantly by our
system. It will be needing activation by a team member pending security
check and you will receive two (2) emails including login details after your
purchase activation. Due to unforeseen complications with various mail
servers and any connection problems between your ISP and TQP Hosting
Network, this process may sometimes be delayed.
subscribe to our services, you are subscribing to a pre-paid service. All
payments will be charged using Paypal, Moneybookers or Egold Account.
Renewal notices are sent several times via email from 7 to 0 days before the
renewal date. Accounts 7 days past due will be disabled. Accounts 15 days
past due will require a $15.00 USD fee to enable. We only accept PayPal ,
Moneybookers and E-Gold for payment of services. In the event that your
yearly charge is denied and we are unable to contact you, then the
aforementioned fees to enable your account shall apply. Please address any
questions regarding payment to TQP Hosting Network sales.
If you wish to cancel your services, you must write to sales or request a
Cancellation from your clientarea.
If you cancel your
account and your payments still continue for any reasons such as 1) by fault
of TQP Hosting Network staff 2) by fault of the payment processor 3) by
fault of any other payment collection company we are not responsible for any
overdraft fees that are issued by your financial institution.
Our service plans are designed to accommodate the majority of usage
scenarios given the needs of our customers. However, your usage may vary and
require additional allocations, specifically in the areas of storage and
traffic. We will never charge your card automatically if your account
requires more resources. You must keep your email address updated within
your cPanel, so that you may receive an email when your account reaches
certain limits determined solely by our system, ie. Bandwidth exceedment
warning at 80% at which time you may contact us to purchase a higher
transfer quota for your account. If you do not contact us, the system will
suspend your site if your allotments exceed.
If, for any reason, TQP Hosting Network fails to deliver said services, a
prorated refund will be issued. No refunds will be issued if abuse of our
stated policies forces TQP Hosting Network to suspend or terminate your
In the event you request account cancellation, once your service has been
cancelled your account will be suspended from use. It will then be deleted
within 30 days. If for any other reason your account becomes suspended and
remains suspended it will be deleted after a 30-day period.
TQP Hosting Network believes in freedom of speech; however, any content
(written, visual, or implied) in the following areas will not be tolerated
and is grounds for immediate suspension of service (in most cases customer
will be allowed a zip file of their files): racism or prejudice due to
color, creed, or belief; profanity or obscene language towards anyone but
yourself; any violent/malicious content. We do allow legal adult content. We
prefer that you self-govern your content and are responsible as to what your
website provides. We do not have the resources and time needed to govern our
servers constantly which have growing and evolving content. However, if TQP
Hosting Network is made aware of any questionable content on a TQP Hosting
Network-hosted site, we will address the concerns directly with you and seek
an amiable resolution. If anyone contacts us about content they have found
on a TQP Hosting Network server that copyrights their own material or that
they wish to be removed, we require legal documentation to take any further
do not allow Web Proxy Services / Scripts on our Server. No remote
uploading/processing scripts usage like Rapidleech, Rapidshare premium link
generator etc is not allowed in our server. Torrent seeding using Torrent
Flux or similar script may also cause a suspension in our network
immediately. You are also not allowed to host an Image Hosting site with us
who takes lots of CPU resources and abuse the server memory. Although, we do
allow video streaming using FFMPEG on the server till you are in the
acceptable CPU range, though if malicious material is found through a
complaints from abuse department, certain action will be taken at an urgent
If you choose to engage in marketing your site and/or services via email
please heed the following. The only permitted form of email marketing is
that in which the list is “opt-in”. By definition, opt-in is where people
provide you with their email address specifically requesting to be on your
email list for information about your site and/or service. If we find your
account transmitting email to persons that did not authorize such activity,
that is grounds to suspend and terminate your site. Note: On the flip side,
the joining of an opt-in email list does not guarantee the legitimacy of
such a list. Please contact us before taking any steps so that you will not
be a victim of spam from second and third parties of such lists.
TQP Hosting Network has a zero tolerance policy regarding unsolicited
commercial email (UCE) and unsolicited bulk email (UBE) also known as
“spam”. The definition of spam:
An electronic message is “spam” IF: (1) the recipient’s personal identity
and context are irrelevant because the message is equally applicable to many
other potential recipients; AND (2) the recipient has not verifiably granted
deliberate, explicit, and still-revocable permission for it to be sent; AND
(3) the transmission and reception of the message appears to the recipient
to give a disproportionate benefit to the sender.You will be cited with
“UCE/UBE Abuse” if you send any email to persons who have not specifically
asked to receive email from you. The sending origin of such email is
irrelevant. Upon confirmation of abuse, any TQP Hosting Network customer
engaging in this practice will have their service suspended. Not only does
spam place a strain on the server that can negatively effect that server’s
uptime record and performance record, you subject that server to the
possibility of being blacklisted.
If your site will be
sending mailings out to subscribers, this is a checklist of what you are
required to do:
You must not
try to hide, forge or misrepresent the sender of the e-mail and sending site
of the e-mail.
mailings must specifically state how the persons’ e-mail addresses were
obtained and must indicate the frequency of the mailing.
mailings should contain simple and obvious unsubscribe mechanisms.
We recommend that this be in the form of a working link to a one-click
unsubscribe system; however, a valid “reply to:” address may be used
subscription based e-mail must have
valid, non-electronic, contact
information for the sending organization in the text of each
e-mail including either a phone number or physical mailing address.
bulk e-mail must be solicited, meaning that the sender has an existing and
provable relationship with the e-mail recipient and the recipient has not
requested not to receive future mailings from the sender. Documentation of
the relationship between the sender and the recipient must be made available
to AOL upon request.
Uses of TQP Hosting Network Hosting Systems and Services Regarding Spam
Unsolicited Bulk Email (”UBE”, “spam”). The sending of any form of
Unsolicited Bulk Email through TQP Hosting Network servers is prohibited.
Likewise, the sending of UBE from another service provider advertising a web
site, email address or utilizing any resource hosted on TQP Hosting Network
servers, is prohibited. TQP Hosting Network accounts or services may not be
used to solicit
customers from, or
collect replies to, messages sent from another Internet Service Provider
where those messages violate this Policy or that of the other provider.
Unconfirmed Mailing Lists. Subscribing email addresses to any mailing list
without the express and verifiable permission of the email address owner is
prohibited. All mailing lists run by TQP Hosting Network customers must be
Closed-loop (”Confirmed Opt-in”). The subscription confirmation message
received from each address owner must be kept on file for the duration of
the existence of the mailing list. Purchasing lists of email addresses from
3rd parties for mailing to from any TQP Hosting Network-hosted domain, or
referencing any TQP Hosting Network account, is prohibited.
an account on behalf of, or in connection with, or reselling any service to,
persons or firms listed in the Spamhaus Register of Known Spam Operations (ROKSO)
bulk email senders must post privacy policies, in association with the
sending domains. Co-registration is not prohibited, but
explanations of the sharing of information must be both publicly available
and included in the confirmation mechanism for list subscription.
TQP Hosting Network approaches a client for evidence of confirmation, this
request must be honoured within 48 hours. Failure to meet the acceptable
criteria for bulk mail may lead to immediate termination.
if such actions have caused mail servers or IP address ranges on the network
to be blacklisted, TQP Hosting Network reserves the right to assess a $200
charge to the customer account. This fee is set to cover administrative
costs associated with removal from such lists.
Please make an effort to limit outgoing mail on
your account to no more than 1000 pieces per hour.
Any attempt to circumvent domain parking restrictions by using selective
HTTP redirects or any other method to send traffic from parked domains to
sites other than the main site is strictly prohibited. If multiple domain
names with separate content are required, domain pointers must be used
Running Programs (bots/daemons/monitors)
These programs, named cron jobs, can be continuingly run in the background.
Their provision suggests additional fee in accordance with system resources
used and operational maintenance involved, if needed. Generally, TQP Hosting
Network avoids placing complementary charges upon customers, providing the
CronTab service that is integrated in the hosting cPanel. All background
operations / processes, beside the aforementioned cron jobs, are strictly
Each account comes with its own cgi-bin. You are free to use any CGI scripts
you wish, however we reserve the right to disable any CGI script that
effects normal server operation without prior warning.
of SMTP Mail Server:
We do not allow clients to send more than 1000 pieces of e-mail per day. If
you do send more than 1000 pieces of e-mail per day, your account will be
placed on hold for Network Abuse. If you are sending legitimate e-mails and
they total more than 1000 per day your account will be moved to a special
server that is specifically designed to handle high volumes of e-mail. You
will be charged $50.00/month in addition to your regular hosting charges if
your account is moved to this server.
of Traffic and Bandwidth:
TQP Hosting Network’s customers are privileged to be offered a lot of
traffic for their web sites. The intention of TQP Hosting Network is to
provide a large space to serve web documents, not an off site storage area
for electronic files. All (90%) of your web pages (html) must be 'linked'
with files (.GIF, .JPEG, etc.) stored on TQP Hosting Network’s server. Web
sites that are found to contain either/or no html documents, a large number
of unlinked files are subject to warning, suspension or cancellation at the
discretion of TQP Hosting Network management. Any customer who violates TQP
Hosting Network’s Policies in abusing either space/site transfer will be
notified and given 2 days to remedy the problem. If the problem is not
resolved within the allotted period, the client will be billed for the
To maintain the integrity of our service the following limitations apply:
Sites with banners, graphics or CGI scripts running from their domain used
on other domains. Sites with picture galleries (This is any site where 50%
of the files transferred is graphics) Sites offering download files or
archives. (This is any site where 50% or more of there monthly traffic is
from file downloads). Sites using more than 30% of system resources for
longer than 60 seconds. Sites running multimedia files (QuickTime, Real
Audio, Real Video, and MP3).
Please note that if you which to buy more bandwidth for the month, it is $1
per 1GB of bandwidth Per Month.
Network’s hosting accounts include a nightly backup service, however these
backups are for TQP Hosting Network’s administrative purposes only, and are
in NO WAY GUARANTEED! Customers are responsible for maintaining their own
backups on their own personal computers. TQP Hosting Network does not
provide any sort of compensation for lost or incomplete data in the event
that backups do not function properly (even if the malfunction was due to
negligence on TQP Hosting Network’s part). We will do our best to ensure
complete and accurate backups, but assume no responsibility for this duty.
Always back your site up to your personal computer!
At TQP Hosting Network, we always treats our customers with the utmost
respect. In return, we expect the same from you. If our staff feels that you
are consistently addressing them in a demeaning or rude manner, your account
may be suspended and you may be asked to take your business elsewhere. In
the event that we terminate service for support abuse, customers will be
given ten (10) days notice to find a new host. We will issue a refund only
for the unused portion of pre-paid service.
Shell access is provided on an as-needed basis. It does not come enabled on
accounts by default. A request for this feature must be sent to technical
support before it can be used. The request must include a domain name,
username and explanation of why shell access is required with photo
identity. We reserve the right to refuse this service to any customer for
Network makes no endorsement, claims, or promises regarding the services
offered by our customers and will not be held liable for any disputes or
claims against said customers. In no event shall TQP Hosting Network be
liable for any direct, indirect, incidental, consequential, special and
exemplary damages, or any damages whatsoever, arising from the use or
performance of this web site or from any information, services or products
provided through your web site. We are not responsible for any content on
any server in our network and will not take any action against any
questionable material or action until the website in question is brought to
our attention by emailing us.
Submit a ticket or Write to
firstname.lastname@example.org or call
us at +91-9966252223