Terms Of Service [TOS]

The Terms of Service (TOS) are the rules and regulations that specify guidelines for using our hosting services. All use of our hosting services is subject to these terms. Please read them carefully and ensure that you understand and agree to all parts. Use of TQP Hosting Network’s services implies agreement with these terms!
 
Any questions regarding this agreement should be sent to TQP Hosting Network’s sales department prior to signing up for service.
 
TQP Hosting Network - provides web hosting to people all around the world. We have the responsibility to protect each client and provide them with the best service possible. The following guidelines were designed to ensure that our services remain of the utmost quality.

 Privacy
TQP Hosting Network will not sell, distribute, reveal, or otherwise make available any customer information. We contribute our time and help to anti-spam organizations. We are involved 100% in prosecuting spammers. Should we need to contact you directly regarding your specific account or service we will do so via email only. If you are a member of our forum, you may receive mailings from us, as required to receive server announcements. You are free to request to not receive notifications/emails at any time from within your user panel at our forum.

 Satisfaction Guaranteed
30 Day Guarantee Statement
If for any reason you are unhappy with the services you receive from TQP Hosting Network during the first 30 days of service, you may request in writing via email or by our cancellation form (as mentioned below) that your services be discontinued at which time you will receive a full refund. You must also state a detailed reason as to why you are canceling (as we request for any cancellation, no matter the time frame). We are the sole arbiter as to if your reason is a valid reason and if all possible steps were taken on your side and on ours to correct the situation causing the interest to cancel.

New Accounts
All new web hosting accounts purchased on are not set up instantly by our system. It will be needing activation by a team member pending security check and you will receive two (2) emails including login details after your purchase activation. Due to unforeseen complications with various mail servers and any connection problems between your ISP and TQP Hosting Network, this process may sometimes be delayed.

 Payments
When you subscribe to our services, you are subscribing to a pre-paid service. All payments will be charged using Paypal, Moneybookers or Egold Account. Renewal notices are sent several times via email from 7 to 0 days before the renewal date. Accounts 7 days past due will be disabled. Accounts 15 days past due will require a $15.00 USD fee to enable. We only accept PayPal , Moneybookers and E-Gold for payment of services. In the event that your yearly charge is denied and we are unable to contact you, then the aforementioned fees to enable your account shall apply. Please address any questions regarding payment to TQP Hosting Network sales.

 Cancellations
If you wish to cancel your services, you must write to sales or request a Cancellation from your clientarea.

If you cancel your account and your payments still continue for any reasons such as 1) by fault of TQP Hosting Network staff 2) by fault of the payment processor 3) by fault of any other payment collection company we are not responsible for any overdraft fees that are issued by your financial institution.

Overage Charges
Our service plans are designed to accommodate the majority of usage scenarios given the needs of our customers. However, your usage may vary and require additional allocations, specifically in the areas of storage and traffic. We will never charge your card automatically if your account requires more resources. You must keep your email address updated within your cPanel, so that you may receive an email when your account reaches certain limits determined solely by our system, ie. Bandwidth exceedment warning at 80% at which time you may contact us to purchase a higher transfer quota for your account. If you do not contact us, the system will suspend your site if your allotments exceed.

Refunds/Account Termination
If, for any reason, TQP Hosting Network fails to deliver said services, a prorated refund will be issued. No refunds will be issued if abuse of our stated policies forces TQP Hosting Network to suspend or terminate your services prematurely.
In the event you request account cancellation, once your service has been cancelled your account will be suspended from use. It will then be deleted within 30 days. If for any other reason your account becomes suspended and remains suspended it will be deleted after a 30-day period.

Content
TQP Hosting Network believes in freedom of speech; however, any content (written, visual, or implied) in the following areas will not be tolerated and is grounds for immediate suspension of service (in most cases customer will be allowed a zip file of their files): racism or prejudice due to color, creed, or belief; profanity or obscene language towards anyone but yourself; any violent/malicious content. We do allow legal adult content. We prefer that you self-govern your content and are responsible as to what your website provides. We do not have the resources and time needed to govern our servers constantly which have growing and evolving content. However, if TQP Hosting Network is made aware of any questionable content on a TQP Hosting Network-hosted site, we will address the concerns directly with you and seek an amiable resolution. If anyone contacts us about content they have found on a TQP Hosting Network server that copyrights their own material or that they wish to be removed, we require legal documentation to take any further action.

 We do not allow Web Proxy Services / Scripts on our Server. No remote uploading/processing scripts usage like Rapidleech, Rapidshare premium link generator etc is not allowed in our server. Torrent seeding using Torrent Flux or similar script may also cause a suspension in our network immediately. You are also not allowed to host an Image Hosting site with us who takes lots of CPU resources and abuse the server memory. Although, we do allow video streaming using FFMPEG on the server till you are in the acceptable CPU range, though if malicious material is found through a complaints from abuse department, certain action will be taken at an urgent manner.

Opt-in Email Marketing
If you choose to engage in marketing your site and/or services via email please heed the following. The only permitted form of email marketing is that in which the list is “opt-in”. By definition, opt-in is where people provide you with their email address specifically requesting to be on your email list for information about your site and/or service. If we find your account transmitting email to persons that did not authorize such activity, that is grounds to suspend and terminate your site. Note: On the flip side, the joining of an opt-in email list does not guarantee the legitimacy of such a list. Please contact us before taking any steps so that you will not be a victim of spam from second and third parties of such lists.

UCE,UBE,Spam
TQP Hosting Network has a zero tolerance policy regarding unsolicited commercial email (UCE) and unsolicited bulk email (UBE) also known as “spam”. The definition of spam:
An electronic message is “spam” IF: (1) the recipient’s personal identity and context are irrelevant because the message is equally applicable to many other potential recipients; AND (2) the recipient has not verifiably granted deliberate, explicit, and still-revocable permission for it to be sent; AND (3) the transmission and reception of the message appears to the recipient to give a disproportionate benefit to the sender.You will be cited with “UCE/UBE Abuse” if you send any email to persons who have not specifically asked to receive email from you. The sending origin of such email is irrelevant. Upon confirmation of abuse, any TQP Hosting Network customer engaging in this practice will have their service suspended. Not only does spam place a strain on the server that can negatively effect that server’s uptime record and performance record, you subject that server to the possibility of being blacklisted.

If your site will be sending mailings out to subscribers, this is a checklist of what you are required to do:

You must not try to hide, forge or misrepresent the sender of the e-mail and sending site of the e-mail.

 Bulk mailings must specifically state how the persons’ e-mail addresses were obtained and must indicate the frequency of the mailing.

Bulk mailings should contain simple and obvious unsubscribe mechanisms. We recommend that this be in the form of a working link to a one-click unsubscribe system; however, a valid “reply to:” address may be used instead.

 All subscription based e-mail must have valid, non-electronic, contact information for the sending organization in the text of each e-mail including either a phone number or physical mailing address.

 All bulk e-mail must be solicited, meaning that the sender has an existing and provable relationship with the e-mail recipient and the recipient has not requested not to receive future mailings from the sender. Documentation of the relationship between the sender and the recipient must be made available to AOL upon request.

 Prohibited Uses of TQP Hosting Network Hosting Systems and Services Regarding Spam

 Sending Unsolicited Bulk Email (”UBE”, “spam”). The sending of any form of Unsolicited Bulk Email through TQP Hosting Network servers is prohibited. Likewise, the sending of UBE from another service provider advertising a web site, email address or utilizing any resource hosted on TQP Hosting Network servers, is prohibited. TQP Hosting Network accounts or services may not be used to solicit

customers from, or collect replies to, messages sent from another Internet Service Provider where those messages violate this Policy or that of the other provider.

 

 Running Unconfirmed Mailing Lists. Subscribing email addresses to any mailing list without the express and verifiable permission of the email address owner is prohibited. All mailing lists run by TQP Hosting Network customers must be Closed-loop (”Confirmed Opt-in”). The subscription confirmation message received from each address owner must be kept on file for the duration of the existence of the mailing list. Purchasing lists of email addresses from 3rd parties for mailing to from any TQP Hosting Network-hosted domain, or referencing any TQP Hosting Network account, is prohibited.

 Operating an account on behalf of, or in connection with, or reselling any service to, persons or firms listed in the Spamhaus Register of Known Spam Operations (ROKSO) database at www.spamhaus.org.

 All bulk email senders must post privacy policies, in association with the sending domains.                 Co-registration is not prohibited, but explanations of the sharing of information must be both publicly available and included in the confirmation mechanism for list subscription.
 If TQP Hosting Network  approaches a client for evidence of confirmation, this request must be honoured within 48 hours. Failure to meet the acceptable criteria for bulk mail may lead to immediate termination.

 Additionally, if such actions have caused mail servers or IP address ranges on the network to be blacklisted, TQP Hosting Network reserves the right to assess a $200 charge to the customer account. This fee is set to cover administrative costs associated with removal from such lists.

Please make an effort to limit outgoing mail on your account to no more than 1000 pieces per hour.

Domain Parking Circumvention
Any attempt to circumvent domain parking restrictions by using selective HTTP redirects or any other method to send traffic from parked domains to sites other than the main site is strictly prohibited. If multiple domain names with separate content are required, domain pointers must be used instead.

 Background Running Programs (bots/daemons/monitors)
These programs, named cron jobs, can be continuingly run in the background. Their provision suggests additional fee in accordance with system resources used and operational maintenance involved, if needed. Generally, TQP Hosting Network avoids placing complementary charges upon customers, providing the CronTab service that is integrated in the hosting cPanel. All background operations / processes, beside the aforementioned cron jobs, are strictly forbidden.

CGI Scripts:
Each account comes with its own cgi-bin. You are free to use any CGI scripts you wish, however we reserve the right to disable any CGI script that effects normal server operation without prior warning.

 Abuse of SMTP Mail Server:
We do not allow clients to send more than 1000 pieces of e-mail per day. If you do send more than 1000 pieces of e-mail per day, your account will be placed on hold for Network Abuse. If you are sending legitimate e-mails and they total more than 1000 per day your account will be moved to a special server that is specifically designed to handle high volumes of e-mail. You will be charged $50.00/month in addition to your regular hosting charges if your account is moved to this server.

 Abuse of Traffic and Bandwidth:
TQP Hosting Network’s customers are privileged to be offered a lot of traffic for their web sites. The intention of TQP Hosting Network is to provide a large space to serve web documents, not an off site storage area for electronic files. All (90%) of your web pages (html) must be 'linked' with files (.GIF, .JPEG, etc.) stored on TQP Hosting Network’s server. Web sites that are found to contain either/or no html documents, a large number of unlinked files are subject to warning, suspension or cancellation at the discretion of TQP Hosting Network management. Any customer who violates TQP Hosting Network’s Policies in abusing either space/site transfer will be notified and given 2 days to remedy the problem. If the problem is not resolved within the allotted period, the client will be billed for the overages.

To maintain the integrity of our service the following limitations apply:

Sites with banners, graphics or CGI scripts running from their domain used on other domains. Sites with picture galleries (This is any site where 50% of the files transferred is graphics) Sites offering download files or archives. (This is any site where 50% or more of there monthly traffic is from file downloads). Sites using more than 30% of system resources for longer than 60 seconds. Sites running multimedia files (QuickTime, Real Audio, Real Video, and MP3).
Please note that if you which to buy more bandwidth for the month, it is $1 per 1GB of bandwidth Per Month.

 Backups
TQP Hosting Network’s hosting accounts include a nightly backup service, however these backups are for TQP Hosting Network’s administrative purposes only, and are in NO WAY GUARANTEED! Customers are responsible for maintaining their own backups on their own personal computers. TQP Hosting Network does not provide any sort of compensation for lost or incomplete data in the event that backups do not function properly (even if the malfunction was due to negligence on TQP Hosting Network’s part). We will do our best to ensure complete and accurate backups, but assume no responsibility for this duty. Always back your site up to your personal computer!

 Support Abuse
At TQP Hosting Network, we always treats our customers with the utmost respect. In return, we expect the same from you. If our staff feels that you are consistently addressing them in a demeaning or rude manner, your account may be suspended and you may be asked to take your business elsewhere. In the event that we terminate service for support abuse, customers will be given ten (10) days notice to find a new host. We will issue a refund only for the unused portion of pre-paid service.

 Shell Access
Shell access is provided on an as-needed basis. It does not come enabled on accounts by default. A request for this feature must be sent to technical support before it can be used. The request must include a domain name, username and explanation of why shell access is required with photo identity. We reserve the right to refuse this service to any customer for any reason.

 Liabilities
TQP Hosting Network makes no endorsement, claims, or promises regarding the services offered by our customers and will not be held liable for any disputes or claims against said customers. In no event shall TQP Hosting Network be liable for any direct, indirect, incidental, consequential, special and exemplary damages, or any damages whatsoever, arising from the use or performance of this web site or from any information, services or products provided through your web site. We are not responsible for any content on any server in our network and will not take any action against any questionable material or action until the website in question is brought to our attention by emailing us.

 Questions? Submit a ticket or Write to support@tqphosting.com or call us at +91-9966252223

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